Use this form for missing orders. Please give detailed information. The most common cause for missing orders is no order was ever received. If you paid by check or credit card, check to see if card was charged or check cashed. If you ordered a package that includes a digital file or you ordered a digital file via an ala carte option, the package will include a 4x5 print with your child’s photo and a web link/QR code for downloading your digital file. They are not sent via email.